Refund and Returns Policy

1. General Overview

At dreamerbuy, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a refund or return in accordance with the terms set out below.

2. Eligibility for Refunds and Returns

2.1. Time Frame

Requests for refunds or returns must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of Returned Items

To be eligible, the product must be:

• Unused, undamaged, and in its original packaging.
• Accompanied by the original receipt or proof of purchase.
• Free from any alterations, customizations, or signs of wear.

2.3. Non‑Refundable Items

The following items are not eligible for refunds or returns:

• Personalized or custom‑made products.
• Digital downloads, software licenses, or any item delivered electronically.
• Sale or clearance items, unless required by law.

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] or call +1(806)737-9486‑9486. Provide the following information:

• Order number.
• Reason for return.
• Preferred resolution (refund or exchange).

3.2. Shipping the Return

Once approved, you will receive a prepaid shipping label via email. Pack the item securely, attach the label, and drop it off at the designated carrier. You are responsible for returning the item within the specified time frame.

4. Refunds

4.1. Method of Refund

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

4.2. Restocking Fee

A restocking fee of 10 % may be applied to returns that do not meet the condition criteria outlined in Section 2.2.

5. Exchanges

If you prefer an exchange for a different size, color, or model, please indicate this when you contact support. Exchanges are subject to product availability and may require payment of any price difference.

6. User Responsibilities

By placing an order, you agree to:

• Provide accurate contact and shipping information.
• Inspect the product upon delivery and report any issues within the 30‑day window.
• Follow the return instructions precisely to avoid delays.

7. Legal Disclaimers

All refunds and returns are governed by applicable consumer protection laws. This policy does not affect your statutory rights. dreamerbuy reserves the right to amend this policy at any time; changes will be posted on this page.

8. Contact Information

If you have questions or need assistance, please reach out to us:

• Email: [email protected]
• Phone: +1(806)737-9486‑9486
• Address: 123 Dreamer Street, Suite 100, Austin, TX 78701, USA